Sutton Auto Team

sutton auto team

Current Sutton Auto Locations

  • Sutton Ford (1989) - Matteson, IL
  • Honda of Kenosha (2010) - Bristol, WI 
  • Rapids Honda (2019) - Coon Rapids, MN
  • Cocoa Ford (2023)- Cocoa, FL

WHO WE ARE Mission Statement: To Provide a 100% completely satisfied experience to all clients and team members.

Nate Sutton

Nathaniel K. Sutton

  • President/CEO, Sutton Auto Team
  • BS Packaging Engineering- Michigan State University
  • Married (40+ years) and Father of Three
  • BS Packaging Engineering- Michigan State University
  • South-Suburban PADS Board
  • Southland Development Authority Board
  • Emmaus Community Church Elder
  • Passions: Cycling, Golfing, Horses, & Wine
Dennis Banks

Dennis Banks

  • Vice President, Sutton Auto Team
  • BS, Marketing- Illinois State University
  • Married (30+ years) and Father of Four
  • Founder of Greater is Now Scholarship Foundation
  • Executive Advisor to the Ezekiel Taylor Scholarship Foundation
  • South-Suburban PADS board
  • Passion: Long-Distance Running, Achieved 25,000 Miles in 25 years
Karmala M. Sutton

Karmala M. Sutton

  • Dealer Principal, Cocoa Ford, Dealer Manager, Honda of Kenosha, Vice President, Sutton Ford
  • BS, Business- Northwood University
  • Dog Mom (Kauai)
  • The Links, Incorporated
  • Active Local Community Member
  • NAMAD Board Member
  • Passions: Scuba Diving and Traveling
Karen M. Sutton-Ford

Karen M. Sutton-Ford

  • President, Sutton Ford
  • BS, Finance- Hampton University, MBA– Emory Goizueta
  • Married (5+ years) and Mom of Two Boys
  • Board member of NAMAD NextGen
  • Active Service Member with The Emmaus Community
  • Delta Sigma Theta Sorority, Incorporated
  • The Links, Incorporated 
  • Passions: Hiking, CrossFit Training & Horses

Sutton Auto Team demonstrates a commitment to community through exceptional service to enhance the lives of our customers.

“PRUIT allows us to communicate to team members and customers with emotional integrity and authenticity. Our company’s culture is rooted in family values rather than the principles of an anonymous organization. This is how we build company loyalty and employee morale, two points of differentiation.” Nathaniel K. Sutton

History and Plan for Customer Experience

  • Honda President’s Award Winner 2023: Honda of Kenosha
  • Our mission and core values are the foundation of our Customer Service
  • Hire /train to speak the same language and have a Customer FIRST mentality
  • Onboarding - We want every individual to understand how important their role is to the company and the community
  • Happy team members translate directly to happy customers

Team Members for LIFE

Vehicle Sales is a People Business - Longevity of Team Members

  • 25+ Years 10 Team Members
  • 20-24 Years 12 Team Members
  • 15-20 Years 10 Team Members
  • 10-14 Years 17 Team Members
  • 5-9 Years 35 Team Members
  • Key Manager Average Tenure Sutton Ford - 20+ years
  • Key Manager Average Tenure Honda of Kenosha - 12 years
  • Team Members from opening at Rapids and Kenosha – Dealer Mgr., Comptroller, Office Mgr., GSM, Accounting Mgr., BDC Mgr., Parts Mgr., Service Mgr., Advisors, Techs…

Customers for LIFE

  • Powertrain for LIFE
  • Complimentary oil changes for all new and used vehicles
  • Persistent follow-up with Customers
  • Customer satisfaction
  • Community support
  • Service marketing & Customer loyalty (email, update promise,direct mail)
  • Cutting-edge technology
  • Transparency
Salvo

Community Involvement

  • Over $6 million donated to charities & local community programs
  • Over $250,000 in scholarships given to underrepresented students
  • Over 30 years of contributing minimum 10% of PBIT towards charities, scholarships, and community organizations
  • Support local school programs
  • Support local police departments
  • Provide technicians with scholarships for continuing education
  • Serve on NFP Boards

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Get Directions

21315 Central Avenue, Matteson, IL, 60443
Sutton Ford 41.503201, -087.751413.